Here at ScientificallyCrafty we have a few policies:
Orders may take 1-2 weeks to be put together, packaged and shipped. Any delays will be communicated.
Feel free to email us at ScientificallyCrafty@gmail.com with any questions about customs or orders.
Our scrunchies are handmade with the intended purpose of being used as a hair-tie, when made we use a standard elastic size that fits most hair types. We recognize that not all hair types are the same, should you need a larger elastic size or a smaller one please leave that as a comment at checkout or sent in a message with your order number attached and we will do our best to accommodate your request.
Mini scrunchies are a set size and cannot be changed.
We do not do returns, exchanges or refunds. Should there be an issue with your order do not hesitate to reach out as we will do our best to make your experience a positive one.
For sanitary purposes we do not do returns or exchanges.
If you place an order with an incorrect item, incorrect quantity, or incorrect shipping address please reach out immediately. Your order will be cancelled out and you will have to re-place the order with the correct information. This is done to ensure that your order is put together properly and sent to right place.
Once your order has been shipped we are no longer responsible for it. We use the United States Postal Service (USPS) as our primary method of shipment and we are not responsible for shipment times or handling of the packages once delivered into their possession.
If there is an issue with your package, please contact us. We are happy to work through a solution to remedy any issues.
International orders may experience longer shipment times and waiting periods as packages travel through customs.
I am not responsible for orders placed with the wrong shipping address. If you have not reached out to correct the wrong address prior to shipping I am not responsible for miss-delivered or un-delirvable orders. If the order is sent back to me, you will need to pay for shipping again.
Handmade items are all unique and will have variations from one piece to the next. This may include small flaws or imperfections.